TERMS & CONDITIONS

These Terms and Conditions constitute a binding agreement between you and BRIDGE (“BRIDGE,” “we,” “us,” or “our”), including the BRIDGE website, communications channels, care coordination systems, family portal, mobile or web-based interfaces, and related services (collectively, the “Services”).

BRIDGE is designed to support overseas Pakistanis and their elderly family members in Pakistan through coordinated care, assistance, communication, and support services.

By accessing, registering for, or using the Services, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not use the Services.

If you are using the Services on behalf of another person, including a parent, guardian, spouse, or other family member, you represent that you are authorized to accept these Terms and Conditions on their behalf.

1. About BRIDGE and the Purpose of the Services

BRIDGE is an elder-care support and coordination platform.

The Services may include:

• Home visits and care support
• Care coordination and well-being monitoring
• Support with household chores
• Support in getting help of electrician, bill submission, doctor appointments, medicine delivery, and blood tests at home
• Support with medical consultations and follow-up
• Assistance with appointment scheduling
• Maintenance of records and visit reports
• Emotional and social support check-ins
• Communication updates to family members via WhatsApp, email, app, or portal

2. Nature of the Services

BRIDGE provides coordination, support, facilitation, and informational services.

3. Support on Emergency Service

BRIDGE itself is not an emergency response service.

4. Doctor-Patient or Hospital Relationship

Your use of the Services does not create a doctor-patient relationship with BRIDGE.

5. Care Plans, Service Scope, and Availability

BRIDGE creates personalized care plans based on the elder’s health condition and family requirements.

6. Registration and Account Security

You may be required to create an account and provide accurate information.

7. Information You Provide

• Names and contact details
• CNIC or identification
• Address and location
• Emergency contacts
• Medical history and prescriptions
• Billing and payment information

8. Privacy and Data Use

BRIDGE may store and process your information for service delivery and coordination.

9. Subscription Plans, Fees, and Payments

• Subscription fees are payable in advance
• Special services may be billed separately
• Third-party medical services may not be included

10. User Responsibilities

• Provide accurate information
• Inform BRIDGE of health changes
• Make timely payments
• Cooperate with care coordination

11. Independent Providers and Third-Party Services

Some services may be provided by third-party professionals such as doctors, hospitals, labs, or pharmacies.

12. Communications and Reporting

You consent to receive communications via phone, WhatsApp, SMS, email, or portal notifications.

13. User-Submitted Content

You confirm that any content you submit is lawful and that you have the right to share it.

14. Intellectual Property

All branding, logos, and materials related to BRIDGE are protected by intellectual property laws.

15. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis.

16. Limitation of Liability

BRIDGE shall not be liable for indirect or consequential damages related to use of the Services.

17. Suspension and Termination

BRIDGE may suspend or terminate services in case of misuse or non-payment.

18. Indemnity

You agree to indemnify BRIDGE against claims arising from misuse of the Services.

19. Changes to the Services or Terms

BRIDGE may modify these Terms at any time.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of the Islamic Republic of Pakistan.

21. General Provisions

If any provision is invalid, the remaining provisions remain effective.

22. Contact Information