OUR
PROCESS FLOW
1
You Reach Out
24/7 helplineYou or a family member contact BRIDGE via:
- WhatsApp helpline
- Phone call
- Web form / app
You share:
- Your parent(s)' details and CNIC
- Home address and contact numbers of local family/neighbours
- Any medical history or reports you already have
- Details of their usual local doctor/hospital (if any)
- You choose a membership tier and authorize enrollment. In many cases, you pay:
- A one-time registration fee (e.g., USD 100)
- The first month's subscription (starting around USD 100/month depending on tier & city)
2
BRIDGE Activates the Case
immediateOur care coordination team immediately:
- Creates a digital profile for your parents in our EMR
- Assigns a dedicated Care Manager
- Routes the case to the relevant city operations hub (e.g., Karachi, Lahore, Islamabad)
- If it's a non-urgent onboarding, the Care Manager schedules a first visit.
- If it's a distress/urgent call, we treat it as a priority case.
3
On-Ground Response
Green Star
Green Star trained telehealth and field care team is mobilized. They arrive at the home and begin a first-level clinical assessment:
Home Clinical Assessment
- Vitals check: blood pressure, pulse, oxygen, temperature.
- Pill medication review and risk scan.
- Real-time symptom entry via mobile EMR.
Doctor online consultation through home telemedicine kit
Powered by Green Star · Trained field staff
4
Clinical Decision & Plan of Care
Based on the assessment and teleconsultation:
- An initial Plan of Care is created – including visit frequency, monitoring parameters, and escalation triggers.
- If hospital care is required, BRIDGE:
- Arranges a trusted ambulance
- Provides a care escort (where available) to accompany your parent
- Coordinates admission at a partner hospital
You receive:
- A structured summary of what was found and what's next
- Clear recommendations (in simple English)
- Any urgent alerts or decisions explained
5
Issuing the BRIDGE Elder Card
Each enrolled elder receives a BRIDGE Elder Card:
Member ID • QR code
medical summary for hospitals
medical summary for hospitals
scan & secure
- Photo and BRIDGE member ID
- QR code linked to a secure medical summary for hospital/clinic use
- BRIDGE helpline numbers
This card becomes the key to fast, informed care in any future emergency or hospital visit.
6
Ongoing Care & Monitoring
choose tierDepending on your chosen tier:
Tier 1 – Basic / Companion Care
- Weekly or scheduled check-ins (physical or virtual)
- Social/companionship visits
- Help with appointments, errands, and basic support
Tier 2 – Managed Health Care
- Regular nurse/field staff visits
- Systematic vitals monitoring
- Medication reconciliation and adherence checks
- 24/7 telehealth access for acute issues
- Digital health record and trend tracking
Tier 3 – Premium / Emergency Care
- Everything above, plus:
- Emergency response SOPs (triage and 5-step critical event protocol)
- Hospital escort and in-hospital coordination
- Priority counselling and mental-health support
- Lower Care Manager caseloads for higher-touch cases
7
Your View: App & Web Portal
overseas sponsorAs the overseas sponsor, you can:
- See recent visits, vitals, and notes
- Review upcoming appointments and tasks
- Get notifications for:
- Visit completed
- Teleconsult done
- Medication changes
- Emergency or hospitalization
- Chat securely with your Care Manager
You stay informed without having to chase people.
8
Escalations & Emergencies – SOP
protocolWhen something serious happens, BRIDGE follows a tiered emergency protocol:
- Assess & Alert – Validate symptoms, level of risk, and location
- Dispatch – Activate EMS/ambulance and local care team
- Stabilize & Inform – Provide initial support; inform you with essential facts
- Transport & Handover – Ensure safe hospital handover with medical summary
- Continuous Reporting – Regular updates until the elder is stable
🚨 You're notified at every critical step